Booking & Policies
Booking & Policies
Welcome to Luxe Aire Party Co. We’re thrilled to team up with you to create an unforgettable, flawless event experience. Here’s the lowdown on our booking process and policies — transparent, efficient, and with a little sparkle to keep things interesting.
How to Book
Complete and submit our Inquiry Form via the Contact page (it’s easier than finding a good parking spot).
We’ll connect to chat about your event details, custom options, pricing, and availability — no guessing games here.
Once you give us the green light, we’ll send over your invoice to lock in your date.
Full payment is required upfront to get your custom order started and make sure your date is reserved.
Heads up: Every project is crafted uniquely for you — from custom backdrops to specialty balloon colors and bespoke signage. Once we start creating your magic, orders can’t be transferred (because your event deserves exclusivity, not a hand-me-down).
Delivery, Setup & Pickup
Sit back and relax — we’ve got the heavy lifting covered. Delivery, professional setup, and pickup come with a service fee of 10% of your total order. Because showing up and looking fabulous should be your only job.
After-Hours Pickup Fees
Pickup after 9 PM: +$25 (we’re still partying, but slightly less energetic)
Pickup after 11 PM: +$50 (okay, now it’s getting serious)
Pickup between midnight and 1 AM: +$75 (we’re basically event ninjas at this point)
After 1 AM, we trade our party hats for pajamas. Even event pros need sleep!
Pickup Option (Client Pickup & Return)
Want to be your own hero? You can pick up:
Custom baked goods (cookies, lollipops, donuts — because who doesn’t love sugar on demand?)
Pre-inflated Grab & Go Balloon Garlands (ready for your grand entrance
Balloon Care & Handling
Our balloons are the prima donnas of party decor — delicate and easily upset by heat, sharp edges, and cramped rides. Once they leave our care, they’re all yours to manage. Pro tip: bring an SUV or van, because tiny cars and balloon drama just don’t mix.
Rescheduling & Cancellation Policy
We know life can be unpredictable. While we don’t offer refunds (your event’s custom magic can’t be replicated), rescheduling within 60 days is possible based on availability. Just keep us in the loop — no disappearing acts, please!
Damage & Return Policy
Our rentals are treated like royalty, and we expect you to do the same. If items come back damaged, lost, or looking like they survived a wild celebration, replacement fees will apply. Think of it like your favorite heels — handle with care, or be ready to cover the cost.